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Categories: 1) DEVICES 2) INSTALL SUPPORT 3) PORTAL USE 4) DATA 5) ACCESS 6)GENERAL
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Note: Always use a qualified electrician when handling electrical panels / wiring.
a) To Check if the device is broadcasting
- Press and release the silver button on front of device for one quick push (half a second max).
- If the green indicator light on front of device flashes once, this is indicates the device is successfully broadcasting.
- If the green indicator light does not flash the device is:
b) To Change the Batteries on a device
1. Note: Ensure you only use LITHIUM batteries as using ALKALINE batteries will damage the device.
2. Use a screwdriver to open the device cover.
3. Replace the batteries and re-screw the device cover.
c) To Turn on a device
1. Press and hold the silver button on front of device for 3 seconds until the green indicator light flashes once.
2. The device will then try to connect the network for a few seconds and then if successfully connected, the green indicator light will luminate for 5 seconds.
3. The device is now connected.
4. Note: The device may take up to an hour to reconnect. However, if you don’t see the device connecting, please contact us at support@cognition.world to have the device reset remotely on to the platform.
d) Turning off the device
Warning – please consult us before you turn off the device as this will reset the device!
1. If you press the silver button for 5 seconds the green indicator will flash 20 times.
2. The device has now been switched off.
3. The device is now in sleep mode and will not broadcast.
Where to install a sensor: Always ensure the sensor is in an open, unobstructed environment away from draughts & any moisture and in a place where it can receive the adequate radio signal. Ideally, avoid placing sensors in metal cages.
Where to install the Gateway: Please ensure the gateway(s) are installed in an area where it cannot be accidentally plugged out, has low /lost Wi-Fi signal (where relevant) or in area of the site that could be subject to frequent power cuts.
Please note: Devices that have not been installed for more than 3-6 months after shipment to your site will impact on operation as the devices will have been transmitting ‘keep alive’ signals every 5-15mins since shipment. The impact of inactivity could be significant and so it may be that:
Wireless Electricity Devices: Install after 90+ days:
If the Gateway is plugged in, is successfully broadcasting and the device is in range then the
potential solutions for this problem are:
All other Devices: Install after 90+ days:
Here are the main modules:
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